Our goal is to give you, our valued customer an enjoyable shopping experience. If you would like to return/exchange an item, we will gladly issue a store credit (no cash refunds) for eligible returns/exchanges.
Please note the following before returning any items:
- Items must be sent back within 14 days of delivery date
- Items must be unused, unworn, unaltered, unwashed, clean, free of hair or lint
- Items must free of stains, makeup, deodorant, or wear
- Items must be in the same condition that you received it
- Items must be original packaging with all tags attached
- Items sold as a set must be returned as a set with the correct sizes
- We do not provide return shipping labels, you are responsible for shipping cost of returned items
- All returns are refunded as a STORE CREDIT
- Returns/Exchanges are processed within 2 to 3 business days after your item(s) are received.
- If an item is returned in unacceptable condition, we will send it back to you and no store credit will be issued
- Because we are not able to ensure your desired style/size will be available by the time we receive your returned item(s), you may return your item(s) and repurchase the desired items once your store credit has been issued.
- Gift cards can not be returned or refunded
- Items received 14 days after the delivery date.
- Special order items—if your order is delayed beyond the original expected delivery date, you may cancel your special order
- Personalized items
- Perishables, swimsuits, and personal care items
- Final sale items
- Gift cards
- Promotional items
- Items with any tags removed
Scenic Bridal Things reserves the right to limit service to customers that show excessive return activity.
As a courtesy to our Customers, we no longer charge a restocking fee.
Defective, Damaged, Incorrect Items:
We'll do our best to replace defective, damaged, or incorrect item. If we are not able to send a replacement, you'll be issued a store credit for the purchase price plus shipping and handling fees.
Returning Defective/Damaged Items:
1. Should you receive a damaged item, within 2 days of delivery, please take a photo of the item which clearly displays the damage.
2. Email the photo to our Customer Care team (email@example.com) along with a description of the damaged item and your Order Number.
3. Once we receive your email and access the damage, we will contact you to determine the needed outcome.
4. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
5. Prepaid shipping labels will be provided if SBT deems any item is damaged, incorrect or missing. Shipping and handling fees are not prepaid for all other returns/exchanges,
Order Changes & Cancellations:
We start processing orders as soon as they're placed and are unable to change or cancel orders once confirmed. This includes changes to products, payment method, shipping address, and shipping method.
Measurements and Colors:
Due to manufacturing variations, SBT is not responsible for products that vary slightly from descriptions, measurements or photos.
To Request A Return:
Email firstname.lastname@example.org Please put RETURN in the Subject Line.