Returns / Exchanges

Return/ Exchange Policy

Please note the following before returning item(s):

Effective March 1, 2024 Items must be sent back within 7 days of the delivery date.
Items must be unused, unworn, unaltered, unwashed, clean, free of hair or lint.
Items must free of stains, makeup, perfumes/scents , deodorant, or wear.
Items must be in the same condition that you received it.
Items must be original packaging with all tags attached.
Items sold as a set must be returned as a set with the correct sizes.
We do not provide return shipping labels, you are responsible for shipping cost of returned items.
All returns are refunded as a STORE CREDIT
Returns/Exchanges are processed within 1 to 3 business days after your item(s) are received.
If an item is returned in unacceptable condition, we will send it back to you and no store credit will be issued.
We are not able to ensure your desired model/size will be available by the time we receive the item you would like to exchange.
Gift cards can not be returned or refunded.

Non returnable items:

Items received 7 days after the delivery date.
items with any tags removed. Once any tag has been removed, an item cannot be returned.
Special order items—if your order is delayed beyond the original expected delivery date, you may cancel your special order
Personalized items
Perishables, swimsuits, and personal care items
Final sale items
Gift cards
Promotional items

Scenic Bridal Things reserves the right to limit service to customers that show excessive return activity.

Restocking Fee:

Effective February 1, 2025 a restocking fee of 30% (except where prohibited by law) will apply to all undamaged, defective return/exchanges. Therefore the restocking fee will be deducted when a return/ exchange is processed.

Defective, Damaged, Incorrect Items:

We'll do our best to replace defective, damaged, or incorrect item. If we are not able to send a replacement, you'll be issued a store credit for the purchase price plus shipping and handling fees.

Returning Defective/Damaged Items:

1. Should you receive a damaged item, within 2 days of delivery, please take a photo of the item which clearly displays the damage.

2. Email the photo to our Customer Care team (info@scenicbridalthings.com) along with a description of the damaged item and your Order Number.

3. Once we receive your email and access the damage, we will contact you to determine the needed outcome.

4. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

5. Prepaid shipping labels will be provided if SBT deems any item is damaged, incorrect or missing. Shipping and handling fees are not prepaid for all other returns/exchanges,

Order Changes & Cancellations:

We start processing orders as soon as they're placed and are unable to change or cancel orders once confirmed. This includes changes to products, payment method, shipping address, and shipping method.

Measurements and Colors:

Due to manufacturing variations, SBT is not responsible for products that vary slightly from descriptions, measurements or photos.

Start A Return / Exchange Request

1. Click the profile icon found in our stores menu, or Click here Start Return / Exchange

2. Sign in to your account:

3. In the "Email" field, enter your email address, and then click "Continue".

4. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

5. Go back to the online store, and then enter a six-digit verification code.

6. Click "Request return" for the order that you want to submit the return / exchange for.

7. If your order has more than one item, then select the items that you want to return.

8. Select a return reason and add a note for the store.

9. Click "Request return".

If your return request is approved you will receive an email with shipping instructions. After the returned item(s) are received and accessed we will ship the exchange item if available otherwise we will issue a store credit.

Returns / Exchanges

Return/ Exchange Policy

Please note the following before returning item(s):

Effective March 1, 2024 Items must be sent back within 7 days of the delivery date.

Items must be unused, unworn, unaltered, unwashed, clean, free of hair or lint.

Items must free of stains, makeup, perfumes/scents , deodorant, or wear.

Items must be in the same condition that you received it.

Items must be original packaging with all tags attached.

Items sold as a set must be returned as a set with the correct sizes.

We do not provide return shipping labels, you are responsible for shipping cost of returned items.

All returns are refunded as a STORE CREDIT

Returns/Exchanges are processed within 1 to 3 business days after your item(s) are received.

If an item is returned in unacceptable condition, we will send it back to you and no store credit will be issued.

We are not able to ensure your desired model/size will be available by the time we receive the item you would like to exchange.

Gift cards can not be returned or refunded.

Non returnable items:

Items received 7 days after the delivery date.

items with any tags removed. Once any tag has been removed, an item cannot be returned.

Special order items—if your order is delayed beyond the original expected delivery date, you may cancel your special order

Personalized items

Perishables, swimsuits, and personal care items

Final sale items

Gift cards

Promotional items

Scenic Bridal Things reserves the right to limit service to customers that show excessive return activity.

Restocking Fee:

Effective February 1, 2025 a restocking fee of 30% (except where prohibited by law) will apply to all undamaged, defective return/exchanges. Therefore the restocking fee will be deducted when a return/ exchange is processed.

Defective, Damaged, Incorrect Items:

We'll do our best to replace defective, damaged, or incorrect item. If we are not able to send a replacement, you'll be issued a store credit for the purchase price plus shipping and handling fees.

Returning Defective/Damaged Items:

1. Should you receive a damaged item, within 2 days of delivery, please take a photo of the item which clearly displays the damage.

2. Email the photo to our Customer Care team (info@scenicbridalthings.com) along with a description of the damaged item and your Order Number.

3. Once we receive your email and access the damage, we will contact you to determine the needed outcome.

4. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

5. Prepaid shipping labels will be provided if SBT deems any item is damaged, incorrect or missing. Shipping and handling fees are not prepaid for all other returns/exchanges,

Order Changes & Cancellations:

We start processing orders as soon as they're placed and are unable to change or cancel orders once confirmed. This includes changes to products, payment method, shipping address, and shipping method.

Measurements and Colors:

Due to manufacturing variations, SBT is not responsible for products that vary slightly from descriptions, measurements or photos.

Start A Return / Exchange Request

1. Click the profile icon found in our stores menu, or Click here Start Return / Exchange

2. Sign in to your account:

3. In the "Email" field, enter your email address, and then click "Continue".

4. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

5. Go back to the online store, and then enter a six-digit verification code.

6. Click "Request return" for the order that you want to submit the return / exchange for.

7. If your order has more than one item, then select the items that you want to return.

8. Select a return reason and add a note for the store.

9. Click "Request return".

If your return request is approved you will receive an email with shipping instructions. After the returned item(s) are received and accessed we will ship the exchange item if available otherwise we will issue a store credit.

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