Returns/Exchange Policy

     Our goal is to give you, our valued customer an enjoyable shopping experience. If you would like to return/exchange an item, we will gladly issue a store credit (no cash refunds) for eligible returns/exchanges. 

Please note the following before returning any items:

  • Effective March 1, 2024 Items must be sent back within 7 days of delivery date
  • Items must be unused, unworn, unaltered, unwashed, clean, free of hair or lint
  • Items must free of stains, makeup, perfumes/scents , deodorant, or wear
  • Items must be in the same condition that you received it
  • Items must be original packaging with all tags attached
  • Items sold as a set must be returned as a set with the correct sizes
  • We do not provide return shipping labels, you are responsible for shipping cost of returned items
  • All returns are refunded as a STORE CREDIT 
  • Returns/Exchanges are processed within 1 to 3 business days after your item(s) are received.
  • If an item is returned in unacceptable condition, we will send it back to you and no store credit will be issued.
  • We are not able to ensure your desired model/size will be available by the time we receive the item you would like to exchange. 
  • Gift cards can not be returned or refunded

Non returnable items: 

  • Items received 7 days after the delivery date.
  • items with any tags removed. Once any tag has been removed, an item cannot be returned.
  • Special order items—if your order is delayed beyond the original expected delivery date, you may cancel your special order
  • Personalized items 
  • Perishables, swimsuits, and personal care items
  • Final sale items
  • Gift cards 
  • Promotional items 

Scenic Bridal Things reserves the right to limit service to customers that show excessive return activity.

Restocking Fee:

Effective February 1, 2025 a restocking fee of 30% (except where prohibited by law) will apply to all non-damaged, defectivereturn/exchanges. Therefore restocking fee will be deducted from your store credit. 

Defective, Damaged, Incorrect Items:

We'll do our best to replace defective, damaged, or incorrect item. If we are not able to send a replacement, you'll be issued a store credit for the purchase price plus shipping and handling fees. 

Returning Defective/Damaged Items:

1. Should you receive a damaged item, within 2 days of delivery, please take a photo of the item which clearly displays the damage.

2. Email the photo to our Customer Care team (info@scenicbridalthings.com) along with a description of the damaged item and your Order Number.

3. Once we receive your email and access the damage, we will contact you to determine the needed outcome.

4. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

5. Prepaid shipping labels will be provided if SBT deems any item is damaged, incorrect or missing. Shipping and handling fees are not prepaid for all other returns/exchanges, 

Order Changes & Cancellations: 

We start processing orders as soon as they're placed and are unable to change or cancel orders once confirmed. This includes changes to products, payment method, shipping address, and shipping method.

Measurements and Colors:

Due to manufacturing variations, SBT is not responsible for products that vary slightly from descriptions, measurements or photos.

To Request A Return:

Email info@scenicbridalthings.com Please put RETURN in the Subject Line.